Our Standards
How many times have you called in a company and feel like you just got taken for a ride or that you have no choice in doing the work with them because they already took apart the equipment and won’t put it back together?
Let’s break it down, for a technician to knock on your door is anywhere from $39 and up. Then for the technician to see what’s wrong with your equipment is another fee ($) all together. Once the technician takes apart your equipment you now have to fix it with them but at least they will waive the Service Call Fee (Trip Fee) cause let’s face it, it’s in the Diagnostic Fee already. So right at the starting gate, you are spending upwards of hundreds of dollars ($) and stuck with a company who really wants to get in and get out.
There is hope at the end of the tunnel! I PROMISE, when you call AK AIRE, we know how to service our customers right! One flat rate of $99.00 for one of our HVAC specialists to come to your home and diagnosis the problem with your HVAC system within the first 30 minutes! *If in depth diagnosis is required, it is an additional $40 for every 15 minutes there after.*
This fee is upfront and does not get waived, what you see is the price you pay. All other repairs or parts replacements are an additional cost and will be discussed with you before any work is performed. We don’t leave you in shambles or make you feel guilt if you decided to get other quotes. We are confidant we are doing right by you and that’s what matters most!
Our Service and Diagnostic Call Fee is all in one! You pay just $99.00 for us to come to your home and diagnose the problem!
*IF IN DEPTH DIAGNOSIS IS REQUIRED, IT IS AN ADDITIONAL $40 FOR EVERY 15 MINUTES THERE AFTER.*
Our Service Guarantee means you and your home will be treated as if it were our own!
We value your time. Our lines are open 24 hours a day, 7 days a week and when you call, you will speak to a live person. Our customer service representatives will schedule an appointment that is convenient for you, and as a club member you’ll receive first choice priority service. Before your appointed time, we will give you a call or text so you don’t have to waste your valuable time waiting around wondering when our technician will arrive.
We value your safety. Our technician will arrive in a AK AIRE truck wearing an AK AIRE uniform. AK AIRE is fully licensed, insured and bonded for your safety and protection.
We value your home. Our technicians use shoe covers and drop cloths to protect your home. They make sure they leave your home’s interior in the same condition it was in before they arrived.
We value your satisfaction. Before any work is performed, our technician will explain all the options and recommendation available to you and get your approval to start work. After the work has been completed, our technician will summarize what was done and make sure you are satisfied with the work.
Our written guarantee means we stand behind all of our Heating, Cooling, and Home Services, all the parts and products we use, our technicians’ workmanship, and our staff’s professionalism.
